Frequently Asked Questions

Yes, GOrendezvous integrates seamlessly with Zoom.

When you start your meeting via Zoom, your client automatically receives a secure link by email inviting them to join your virtual meeting. From the appointment booking to the emailed link, everything has been designed to offer you and your clients the best experience.

Yes. There are several options that help high-volume clinics for appointment management, reminders, billing, and charting, whether you have administrative help or not.

It’s best to try GOrendezvous for free. Your account manager will help you configure your account according to your operational needs.

Absolutely! GOrendezvous’ intelligence stands out! Once your account has been configured with your rooms and equipment, the appointments offered take their availability into consideration.

This applies when your clients book an appointment online AND when you or a member of your team manually add an appointment to the schedule.

Thanks to the “find an appointment” button, the platform ensures that the room and the equipment will be available for the appointment.

Sure. Each member of your team connects with their own ID, and they can access their schedule from anywhere. As an account administrator, you can set different permissions for each of them. In short, GOrendezvous supports the management of professionals for revenue reports, insurance receipts, charting, work schedules, etc.

Yes. There are several customizable options to suit your appointment management preferences. For example, you can choose to have 3 clients at the same time every 15 minutes. You will be pleasantly surprised by all of the possibilities offered.

Yes! If your client’s cellphone number is in their file, GOrendezvous sends an SMS reminder 1 to 5 days before their appointment, depending on your preference.

What’s unique about GOrendezvous is that your clients confirm their presence directly from the SMS reminder. When they do, a checkmark appears in the appointment box on your schedule, indicating that your client will be present.

According to our statistics, this feature can reduce missed appointments by 75% in a month.

Yes! If the email address is in your client’s file, GOrendezvous sends a reminder 1 to 5 days before their appointment, depending on your preference.

What’s unique about GOrendezvous is that your clients confirm their presence directly from the email. In that case, a checkmark appears in the appointment box on your schedule, indicating that your client will be present.

According to our statistics, this feature can reduce missed appointments by 75% in a month.

Of course. As of April 2022, there are over 11,000 professionals using GOrendezvous. The majority of our users are healthcare professionals who practice in the fields of chiropractic, massage therapy, physiotherapy, acupuncture, psychology, osteopathy, mental health, speech therapy, and kinesiology. Some clinics also offer group classes, such as yoga and Pilates.

In short, GOrendezvous adapts very well to the specific needs of different practices, which makes it an essential tool for multidisciplinary clinics.

Certainly. Each member of your team connects with their own ID, and they can access their schedule from anywhere. As an account administrator, you can set different permissions for each of them. In short, GOrendezvous supports the management of professionals for revenue reports, insurance receipts, charting, work schedules, etc.

Yes, on a tablet, we suggest logging into GOrendezvous from a web browser. This way, you will be able to take advantage of all the features of the platform, in particular charting, which adapts very well to this type of device.

For mobile, we have a mobile app that is a light version of the platform and allows you to manage your daily operations such as appointments, receipts, and payments.

The development team does the updates at night, usually between midnight and two in the morning.

Visit our pricing page for more details on our prices.

Yes, and it’s easy to generate. Thanks to our “client follow-up” report, you can search for clients who haven’t booked an appointment in the last few months. Then, you can export the list in Excel format and send a mass email with an email marketing solution like Mailchimp.

Yes, and it’s very simple. You can search for clients according to different filters (last appointment, professionals, etc.), export the list in Excel format, and send a mass email with an email marketing solution like Mailchimp.

Absolutely. You can have a daily client report, and more. It’s very easy to use the different filters in your reports to get the information you need.

Absolutely! When you start, an account manager accompanies you during all the stages of your transition. They answer your questions, help you set up your account, and create templates for your charting.

Even after your start-up period, you will still have help from our customer service team, by chat, email, or phone!

Our team is known for being friendly and efficient. It’s been our trademark since our beginnings, and we are very proud of it.

Oh, and it’s FREE! :)

The amount of storage is unlimited with your charting subscription.

Yes. You can import different types of files (images, PDF, audio, etc.) into your client’s folder.

Your client can also share files directly from their intake form, securely. They are checked by an antivirus, then centralized in their client’s file.

For the moment, it is possible to import/export a client file both in PDF format or to print it.

It’s in our plans to work on a feature that would allow the extraction of several client files at the same time. However, several factors must be taken into consideration. We have to find a way to do this that ensures the security and confidentiality of data, and that supports the transfer of very large digital files.

Your data is protected, in particular thanks to continuous backup copies. Our servers are hosted on Amazon Web Services (AWS) in Canada. AWS is recognized as one of the best hosting providers for a secure environment in the global industry. Here is its list of certifications.

For those who like technical details, here’s a little more inside information on what’s going on behind the scenes.

The data servers are redundant, which means that two servers are continuously synchronized. Thus, in the event that there is a hardware failure on a server, this would be automatically detected by AWS, and the data is immediately switched to the other server.

Let’s imagine an unlucky and unlikely scenario where both servers stop working at the same time. AWS would retrieve the data and switch it to a new server.

All of this happens very quickly behind the scenes.

For GOrendezvous users, this is undetectable and there is no platform downtime.

Rest assured that these are the best practices in data backup.

Yes. We understand that many practices are governed by a professional order as well as a code of ethics and that in these cases, it is essential that you have access to this data.

Even if you cancel your subscription, you can continue to log in to your GOrendezvous account in view-only mode. This way you will be able to view or export the files and transmit them as needed.

Thus, GOrendezvous will continue to host your data for free.

You can re-subscribe at any time from your account, for example, to add a period of one month, which will give you back access to your files in edit mode. We work in tandem with you. Do not hesitate to contact us.

• File creation/Client’s personal information chart

Yes. You can import different types of files (images, PDF, audio, etc.) into your client’s folder.Yes, you can send an intake form to your client by email and have them complete it before their appointment. It’s an easy-to-use interface for your client. They can even join a document if necessary, such as a prescription or an X-ray in common formats (PDF, JPEG).

All the information is centralized in their client’s file. If there are fields that are missing or that haven’t been completed by your client, you can complete them together during their visit.

• Customizable SOAP note templates
• Anamnesis and review of systems (previous health problems)
• Examination chart (physical, radiological report)
• Photos or images

Yes to everything! In fact, template possibilities are unlimited on GOrendezvous.

You can build the charts you want with different types of fields: multiple-choice, tables, pain scale, vital signs, blank pages to draw, and a range of other options.

You can also import your own images and annotate them.

For a quick start, you can pick from the templates that already exist in our library and modify them as you wish.

Your account manager is there for you and will be happy to help you create your electronic templates, free of charge.

Sure! In fact, the form template possibilities are unlimited on GOrendezvous.

You can build the forms you want with different types of fields: multiple-choice, images, tables, pain scale, vital signs, blank pages to draw, and a range of other options.

You can also import your own images and annotate them. You can even pick from the templates in the form library and modify them.

Your account manager is there for you and will be happy to help you create your electronic form templates, free of charge.

Yes. GOrendezvous keeps a trail/history of changes by indicating the time, date, and name of the person who made changes.

Yes. Filling in your charts will take less time thanks to the creation of lexicons with shortcut keys on your keyboard or tablet.

You can also use predictive writing: you enter your lexical fields, and GOrendezvous automatically completes your words when you start typing them.

Absolutely. You can share your client files with colleagues who work on the same GOrendezvous account as you. Several permission options are available

In sum, you choose

• Which professional(s) do you wish to share your client files with.
• If you want to give access to a specific client file or to all your client files.
• Whether your colleague can view your charts as read-only, or whether they can make changes.

For the moment, GOrendezvous is not integrated with any exercise-sharing platform, but the project is being analyzed.

Yes. You can edit the follow-ups.

The history allows you to keep track of all the changes made to a client file by specifying who made the change, on what date, and at what time.

Yes! GOrendezvous offers an inventory in our Essential and Premium plans; you can bill your clients, manage your products and manage suppliers.

For your taxes, you can use the revenue report on GOrendezvous.

You can easily filter the report according to the necessary information, then export it in Excel format.

Certainly! This is one of the first features offered on our platform since our launch in 2012.

In fact, you have several options:

• You can create different receipt templates.
• You can email the receipt to your client or print it.
• You can also send a summary of all receipts issued to your client for a year, for example.

Yes, it’s possible to make a claim directly to the insurers. Our development team is finalizing our full integration with Telus eClaims.

28 insurers are currently covered by TELUS eClaims.

1. La Canada Vie
2. La Financière Manuvie
3. La Financière Sun Life
4. BPA—Benefit Plan Administrator
5. Canadian Construction Workers Union (C.C.W.U.)
6. Le Régime d’assurances collectives des Chambres de Commerce
7. CINUP
8. Le Groupe Assurance Cowan (géré par Express Scripts Canada)
9. D. A. Townley
10. Desjardins Assurances
11. First Canadian
12. GMS Carriers 49 and 50 (Express Scripts Canada)
13. GroupHEALTH
14. GroupSource
15. Industrielle Alliance
16. Johnson Inc.
17. Johnston Group
18. La Capitale
19. LiUna Local 183
20. LiUna Local 506
21. Manion
22. Avantage Maximum
23. La Corporation People
24. RWAM
25. SécurIndemnité
26. TELUS AdjudiCare
27. Union Benefits
28. UV Assurance

For more information, visit the TELUS eClaims website

To add eClaims to your GOrendezvous account, you can make an appointment HERE.

You must have an active TELUS eClaims account, to create one, click here: registration site. There is a 48-hour wait for an account to be activated.

You will see the insurer’s response in less than 2 minutes, in general, the responses are almost instantaneous.

You can check in the list here if your profession is eligible.