GOrendezvous

Frequently Asked Questions

DATA SECURITY & PRIVACY


What are you doing to ensure data security and to avoid loss or theft?

Several measures are in place to ensure that no unauthorized person accesses the data.

Among other things, we use Cloudflare, an external firewall, which is a world leader in the field. In fact, Cloudflare’s mission is to protect web servers around the world. For this reason, they are always up-to-date, and on the lookout for new levels of security.

Also, every two years at most, we have security audits carried out by external consultants specialized in the field, who test our security measures.

  • Compliant to
    • PIPEDA (Canada)
    • ARPPIP (Québec)
    • PHIPA (Ontario)
  • All data is end-to-end encrypted, from transport to storage, and our servers are based in Canada.

Also, be aware that access to client accounts is limited only to GOrendezvous employees who need to access them as part of their job. Access is also limited to their working hours only.

Are you compliant with Canadian privacy laws?
GOrendezvous is compliant to:
  • PIPEDA (Canada)
  • PHIPA (Ontario)
  • Quebec Private Sector Act

Also, be aware that access to client accounts is limited only to GOrendezvous employees who need to access them as part of their job. Access is also limited to their working hours only.

SCHEDULE AND APPOINTMENTS MANAGEMENT


Do you have teleconsultation options?

Yes, GOrendezvous integrates seamlessly with Zoom.

When you start your meeting via Zoom, your client automatically receives a secure link by email inviting them to join your virtual meeting. From the appointment booking to the emailed link, everything has been designed to offer you and your clients the best experience.

Are you adapted to the needs of large-volume clinics?

Yes. There are several options that help high-volume clinics for appointment management, reminders, billing, and charting, whether you have administrative help or not.

It’s best to try GOrendezvous for free. Your account manager will help you configure your account according to your operational needs.

Is it possible to manage the capacity of several rooms and equipment per professional?

Absolutely! GOrendezvous’ intelligence stands out! Once your account has been configured with your rooms and equipment, the appointments offered take their availability into consideration.

This applies when your clients book an appointment online AND when you or a member of your team manually add an appointment to the schedule.

Thanks to the “find an appointment” button, the platform ensures that the room and the equipment will be available for the appointment.

Is it possible to manage several professionals at the same time?

Sure. Each member of your team connects with their own ID, and they can access their schedule from anywhere. As an account administrator, you can set different permissions for each of them. In short, GOrendezvous supports the management of professionals for income reports, insurance receipts, charting, work schedules, etc.

Am I able to adjust the duration of appointments and the duration of time slots (several appointments at the same time)?

Yes. There are several customizable options to suit your appointment management preferences. For example, you can choose to have 3 clients at the same time every 15 minutes. You will be pleasantly surprised by all of the possibilities offered.

Do you have automatic integrated SMS reminders for each appointment?

Yes! If the cell phone number is in your client’s file, GOrendezvous sends an SMS reminder 1 to 5 days before their appointment, depending on your preference.

What’s unique about GOrendezvous is that your clients confirm their presence directly from the SMS reminder. When they do, a checkmark appears in the appointment box on your schedule, indicating that your client will be present.

According to our statistics, this feature can reduce missed appointments by 75% in a month.

Do you have automated email reminders for each appointment?

Yes! If the email address is in your client’s file, GOrendezvous sends a reminder 1 to 5 days before their appointment, depending on your preference.

What’s unique about GOrendezvous is that your clients confirm their presence directly from the email. In that case, a checkmark appears in the appointment box on your schedule, indicating that your client will be present.

According to our statistics, this feature can reduce missed appointments by 75% in a month.

Are you suited to manage multidisciplinary clinics?

Of course. As of April 2022, there are over 11,000 professionals using GOrendezvous. The majority of our users are healthcare professionals who practice in the fields of chiropractic, massage therapy, physiotherapy, acupuncture, psychology, osteopathy, mental health, speech therapy, and kinesiology. Some clinics also offer group classes, such as yoga and Pilates.

In short, GOrendezvous adapts very well to the specific needs of different practices, which makes it an essential tool for multidisciplinary clinics.

Do you offer employee management?

Certainly. Each member of your team connects with their own ID, and they can access their schedule from anywhere. As an account administrator, you can set different permissions for each of them. In short, GOrendezvous supports the management of professionals for income reports, insurance receipts, charting, work schedules, etc.

Does GOrendezvous work on tablets and mobile (Android, Apple)?

Yes, on a tablet, we suggest logging into GOrendezvous from a web browser. This way, you will be able to take advantage of all the features of the platform, in particular charting, which adapts very well to this type of device.

For mobile, we have a mobile app that is a light version of the platform and allows you to manage your daily operations such as appointments, receipts, and payments.

At what times do you do updates?

The development team does the updates at night, usually between midnight and two in the morning.

What is your base price?

Visit our pricing page for more details on our prices.

Reports and client lists


Is there a reminder or follow-up list for clients?

Yes, and it’s easy to generate. Thanks to our “client follow-up” report, you can search for clients who haven’t booked an appointment in the last few months. Then, you can export the list in Excel format and send a mass email with an email marketing solution like Mailchimp.

Is it possible to create email lists to send mass emails (newsletters, etc.)?

Yes, and it’s very simple. You can search for clients according to different filters (last appointment, professionals, etc.), export the list in Excel format, and send a mass email with an email marketing solution like Mailchimp.

Can I have a client report for the day?

Absolutely. You can have a daily client report, and more. It’s very easy to use the different filters in your reports to get the information you need.

CUSTOMER SERVICE - GETTING STARTED


Do you offer organizational and copy assistance during a transition?

Absolutely! When you start, an account manager accompanies you during all the stages of your transition. They answer your questions, help you set up your account, and create templates for your charting.

Even after your start-up period, you will still have help from our customer service team, by chat, email, or phone!

Our team is known for being friendly and efficient. It’s been our trademark since our beginnings, and we are very proud of it.

Oh, and it’s FREE! :)

Electronic charting


How much storage is available in charting?

The amount of storage is unlimited with your charting subscription.

Do you allow attachments (X-rays, hard copies, etc.) to be added to files?

Yes. You can import different types of files (images, PDF, audio, etc.) into your client’s folder.

Your client can also share files directly from their intake form, securely. They are checked by an antivirus, then centralized in their client’s file.

Is it possible to import/export several folders at the same time?

For the moment, it is possible to import/export a client file both in PDF format or to print it.

It’s in our plans to work on a feature that would allow the extraction of several client files at the same time. However, several factors must be taken into consideration. We have to find a way to do this that ensures the security and confidentiality of data, and that supports the transfer of very large digital files.

What is the system’s external backup capacity? Is it possible to do a full backup at the end of the day?

Your data is protected, in particular thanks to continuous backup copies. Our servers are hosted on Amazon Web Services (AWS) in Canada. AWS is recognized as one of the best hosting providers for a secure environment in the global industry. Here is its list of certifications.

For those who like technical details, here’s a little more inside information on what’s going on behind the scenes.

The data servers are redundant, which means that two servers are continuously synchronized. Thus, in the event that there is a hardware failure on a server, this would be automatically detected by AWS, and the data is immediately switched to the other server.

Let’s imagine an unlucky and unlikely scenario where both servers stop working at the same time. AWS would retrieve the data and switch it to a new server.

All of this happens very quickly behind the scenes.

For GOrendezvous users, this is undetectable and there is no platform downtime.

Rest assured that these are the best practices in data backup.

Does access to client files remain even if the subscription is cancelled?

Yes. We understand that many practices are governed by a professional order as well as a code of ethics and that in these cases, it is essential that you have access to this data.

Even if you cancel your subscription, you can continue to log in to your GOrendezvous account in view-only mode. This way you will be able to view or export the files and transmit them as needed.

Thus, GOrendezvous will continue to host your data for free.

You can re-subscribe at any time from your account, for example, to add a period of one month, which will give you back access to your files in edit mode. We work in tandem with you. Do not hesitate to contact us.

Do you have file creation/client’s personal information chart, customizable SOAP note templates, anamnesis and review of systems (previous health problems), examination chart (physical, radiological report), and photos or images?
  • File creation/Client’s personal information chart

Yes. You can import different types of files (images, PDF, audio, etc.) into your client’s folder.Yes, you can send an intake form to your client by email and have them complete it before their appointment. It’s an easy-to-use interface for your client. They can even join a document if necessary, such as a prescription or an X-ray in common formats (PDF, JPEG).

All the information is centralized in their client’s file. If there are fields that are missing or that haven’t been completed by your client, you can complete them together during their visit.

  • Customizable SOAP note templates
  • Anamnesis and review of systems (previous health problems)
  • Examination chart (physical, radiological report)
  • Photos or images

Yes to everything! In fact, template possibilities are unlimited on GOrendezvous.

You can build the charts you want with different types of fields: multiple-choice, tables, pain scale, vital signs, blank pages to draw, and a range of other options.

You can also import your own images and annotate them.

For a quick start, you can pick from the templates that already exist in our library and modify them as you wish.

Your account manager is there for you and will be happy to help you create your electronic templates, free of charge.

Do you have the option to add our own form templates to the electronic charting?

Sure! In fact, the form template possibilities are unlimited on GOrendezvous.

You can build the forms you want with different types of fields: multiple-choice, images, tables, pain scale, vital signs, blank pages to draw, and a range of other options.

You can also import your own images and annotate them. You can even pick from the templates in the form library and modify them.

Your account manager is there for you and will be happy to help you create your electronic form templates, free of charge.

Do the documents to fill out have a legal trace for audits (client and professional)?

Yes. GOrendezvous keeps a trail/history of changes by indicating the time, date, and name of the person who made changes.

Do you offer quick keys programming (shortcuts)?

Yes. Filling in your charts will take less time thanks to the creation of lexicons with shortcut keys on your keyboard or tablet.

You can also use predictive writing: you enter your lexical fields, and GOrendezvous automatically completes your words when you start typing them.

Can I share information with other account professionals (subject to client authorization)?

Absolutely. You can share your client files with colleagues who work on the same GOrendezvous account as you. Several permission options are available

In sum, you choose

  • Which professional(s) do you wish to share your client files with.
  • If you want to give access to a specific client file or to all your client files.
  • Whether your colleague can view your charts as read-only, or whether they can make changes.
Do you have a link with an exercise-sharing platform directly in GOrendezvous?

For the moment, GOrendezvous is not integrated with any exercise-sharing platform, but the project is being analyzed.

Am I able to modify follow-ups?

Yes. You can edit the follow-ups.

The history allows you to keep track of all the changes made to a client file by specifying who made the change, on what date, and at what time.

Is it possible to keep an inventory of products?

Currently, GOrendezvous does not support product inventory. It is in our plans to develop such functionality in the medium term.

INSURANCE RECEIPTS


Can I export my annual income report for my taxes?

For your taxes, you can use the income report on GOrendezvous.

You can easily filter the report according to the necessary information, then export it in Excel format.

Do you offer an option to send receipts by email?

Certainly! This is one of the first features offered on our platform since our launch in 2012.

In fact, you have several options:

  • You can create different receipt templates.
  • You can email the receipt to your client or print it.
  • You can also send a summary of all receipts issued to your client for a year, for example.

ECLAIMS


Can I file a claim directly with the insurers?

Yes, it’s possible to make a claim directly to the insurers. Our development team is finalizing our full integration with Telus eClaims.

Which insurers are covered by eClaims?

28 insurers are currently covered by TELUS eClaims.

  1. La Canada Vie
  2. La Financière Manuvie
  3. La Financière Sun Life
  4. BPA—Benefit Plan Administrator
  5. Canadian Construction Workers Union (C.C.W.U.)
  6. Le Régime d’assurances collectives des Chambres de Commerce
  7. CINUP
  8. Le Groupe Assurance Cowan (géré par Express Scripts Canada)
  9. D. A. Townley
  10. Desjardins Assurances
  11. First Canadian
  12. GMS Carriers 49 and 50 (Express Scripts Canada)
  13. GroupHEALTH
  14. GroupSource
  15. Industrielle Alliance
  16. Johnson Inc.
  17. Johnston Group
  18. La Capitale
  19. LiUna Local 183
  20. LiUna Local 506
  21. Manion
  22. Avantage Maximum
  23. La Corporation People
  24. RWAM
  25. SécurIndemnité
  26. TELUS AdjudiCare
  27. Union Benefits
  28. UV Assurance

For more information, visit the TELUS eClaims website

How can I register?

To add eClaims to your GOrendezvous account, you can make an appointment HERE.

You must have an active TELUS eClaims account, to create one, click here: registration site. There is a 48-hour wait for an account to be activated.

How long does it take before the insurer responds?

You will see the insurer’s response in less than 2 minutes, in general, the responses are almost instantaneous.

How do I know if I am eligible?

You can check in the list here if your profession is eligible.

DO YOU HAVE ANY OTHER QUESTIONS?


We invite you to book a demo, with a member of our team, at the time of your convenience.

Click on the following link: BOOK A DEMO